Terms & Conditions
📝 Terms & Conditions – Aura
These Terms & Conditions govern the use of our website and the contractual relationship between Aura and its customers.
By placing an order on our website, you agree to the terms set out below.
1. Company Information
Aura
Contact email: aura.support@auraclothinguk.com
Operating market: United Kingdom
Shipping warehouse: Serbia
Logistics partner: Royal Mail
2. Scope of Application
These Terms & Conditions apply to all orders placed by consumers residing in the United Kingdom through our online store.
All contracts are governed exclusively by UK law, including applicable consumer protection regulations.
3. Products and Prices
All prices are displayed in Pounds Sterling (£) and include any applicable taxes, unless stated otherwise.
Any additional costs (such as premium or express delivery) will be clearly shown during the checkout process before payment is completed.
4. Order Process
After placing an order, you will receive an order confirmation email.
A legally binding contract is formed only once this confirmation has been issued.
We reserve the right to cancel or refuse orders in cases of technical errors, stock unavailability, or suspected fraudulent activity.
5. Payment Methods
We accept the payment methods displayed at checkout.
Payment must be completed in full before an order is processed or dispatched.
6. Shipping and Delivery
Orders are processed and dispatched within 24 to 72 business hours after payment confirmation.
Estimated delivery time to the United Kingdom is 9 to 18 business days, which may vary during peak periods or promotional campaigns.
7. Right of Cancellation (Cooling-Off Period)
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods.
Further details can be found in our Returns & Refund Policy.
8. Liability
Aura is not liable for delivery delays caused by events beyond our control, including but not limited to customs procedures, strikes, adverse weather conditions, or logistical disruptions.
If your product arrives damaged or defective, please contact us promptly so we can provide an appropriate solution.
9. Intellectual Property
All content on this website — including logos, images, text, graphics, and designs — is protected by intellectual property laws.
Any reproduction, distribution, or use without prior written permission is strictly prohibited.
10. Changes to These Terms
Aura reserves the right to amend these Terms & Conditions at any time.
The most current version will always be available on our website and will apply from the date of publication.
11. Governing Law and Jurisdiction
These Terms & Conditions and any disputes arising from the use of this website or purchases made through it are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, where legally permitted.