Shipping Policy
🚚 Shipping Policy – Aura Clothing
At Aura Clothing, our goal is to ensure that your order arrives safely and within the estimated delivery timeframe.
We work primarily with Royal Mail and trusted UK courier partners to provide a reliable and efficient shipping service.
🕒 Processing Time
All orders are processed within 24 to 72 business hours after payment confirmation, excluding weekends and public holidays.
📦 Delivery Time
The estimated delivery time to the United Kingdom is 9 to 18 business days after dispatch.
Please note that delivery times may vary during peak periods, promotional campaigns, or public holidays.
✉️ Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number.
You can track your shipment online using the courier’s official tracking system.
🌍 Delivery Area
We currently deliver exclusively within the United Kingdom.
International shipping outside the UK is not available at this time.
📦 Delays or Lost Parcels
If your order exceeds the maximum estimated delivery timeframe or is considered lost, please contact us at
📧 aura.support@auraclothinguk.com
We will open an investigation with our delivery partner.
If the parcel is confirmed as lost, you may choose between a full refund or a free replacement shipment, subject to availability.
📬 Incorrect or Incomplete Address
Please ensure that all delivery details are accurate and complete when placing your order.
Aura Clothing cannot be held responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.
If a parcel is returned to our warehouse due to an address error, reshipment will only be possible subject to product availability.